Rental period and billing
Jobsite and long-term rentals bill every 28 days from the delivery date. Weekend event rentals cover Friday delivery through Monday pickup. Billing stops on the pickup date after you call or text to end the rental.
What is included
28-day rentals include one service visit per week: pump-out, deodorizer, cleaning and restock. Extra visits, moves and same-day rush delivery are charged only when you request them and are listed on your quote.
Payment
We accept Visa, Mastercard, American Express and Discover. Each new 28-day cycle is charged to the card on file unless you have an approved account with invoicing. Massachusetts and Maine rentals include state sales tax.
Changes and cancellation
Changes and cancellations are free up to 2 business days before delivery. Cancellations after that, or when the truck cannot reach the site because of a locked gate or blocked access, may carry a trip fee equal to the delivery fee.
Site access and placement
You are responsible for a safe, level spot and a clear path for our truck. Tell us about gate codes, soft ground, low wires and buried utilities, septic fields or irrigation lines near the spot. Do not move units yourself.
Damage and loss
Normal wear is our cost. Damage from vandalism, fire, vehicles, misuse or tipping during site work, and units lost or stolen from your site, may be charged at repair or replacement cost. We notify you before any charge.
Weather and delays
Snowstorms, flooding or unsafe roads can delay delivery, service or pickup. We contact you to reschedule as soon as possible. Weather delays do not create extra rental charges.
Questions
Call (603) 956-9127.